Privacy Policy

Introduction

CSV Ventures Sdn Bhd (“we”, “Pigeonbook”) takes your privacy very seriously. Please read this privacy policy (the “Policy”) carefully as it contains important information about what to expect when we collect information from you and how we will use your data.

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By accessing our website at pigeonbook.co (the “Website”), using Pigeonbook Online, Pigeonbook Mobile, and any other related services (collectively “Service” or “Pigeonbook”), you consent to the terms outlined in this Policy and the Terms of Service. You also agree to be bound by the terms.

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Information we collect

The Service gathers and retains your personal information along with details pertaining to your business. This may encompass (but is not limited to) your name, email address, phone number, profile picture, logo, physical addresses, business particulars, and any taxation, accounting, and financial data.
If you prefer not to provide your information to Pigeonbook, you can choose not to use the Service.

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The use of information collected

Pigeonbook gathers information from you to provide the Service, helping you manage your business more efficiently and any other related services you might request. The collected information may also be used for various Service-related purposes, such as:

• Verifying your business identity

• Administering the Service

• Providing you Service you have purchased

• Perform marketing and training activities related to the Service

• Notify you about new updates related to the Service

• Assisting in resolving technical or other issues related to the Service (Refer to Note 1)

• Complying with laws and regulations in applicable jurisdictions

• Communicating and maintaining relationship with you

• Improving our service

Note 1: The sensitive financial data of your business hosted on Pigeonbook's servers remains your property (you are the legal owner). Pigeonbook's access to this data is strictly limited to support and service maintenance purposes.

By using the Service, you consent to the collection, storage, and use of your information as outlined above and for any other purposes you explicitly authorize. Pigeonbook will only use your information for the purposes described in this Policy or with your explicit consent.

However, it is your responsibility to keep your Service password secure. Notify us immediately if you become aware of any misuse of your password or believe the security has been compromised. You should change your password in the Service immediately if possible.

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Data sharing with third-party

As part of our value-added services, we may share your data with third-party who provide accounting and tax advisory services. This sharing of data is necessary to deliver the advisory services effectively. The information shared may include, but is not limited to, your business’s taxation, accounting, and financial information.

We ensure that these third-party service providers adhere to strict confidentiality obligations and use the information solely for the purposes of providing the agreed-upon services. By using our Service, you consent to this data sharing arrangement.

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Data Residency

The data is collected and stored are hosted on Amazon Web Services (AWS), a leading cloud services platform known for its robust security and scalability. The data centers are located in United States.
By using the Service, you consent to that information being hosted on servers located in United States. The information stored with us remains within Pigeonbook's control at all times. The hosting provider’s role is limited to providing a hosting and storage service to Pigeonbook, and we ensure that our hosting providers do not have access to, and use the necessary level of protection for, your information with us.

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Data Protection

Pigeonbook takes all necessary precautions to safeguard your information from unauthorized access, alteration, or disclosure.
However, since the Internet is inherently insecure, we cannot guarantee the absolute security of your information at all times. Transmitting personal information over the Internet carries some risk, so you should only provide personal information to the Service within a secure environment.

We will notify you as soon as reasonably possible if we discover or are informed of a security breach that results in your information being lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by unauthorized persons or in an unauthorized manner.

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Disclosure of your information

Pigeonbook will not disclose your information to any third party without your express consent. However, you should be aware that we may be required to disclose your information without your consent in order to comply with any court orders, legal process, or investigation including by tax authorities, if such disclosure is required by law. We will notify you if we are required by law to disclose your information whenever possible.

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Your credit card/payment information

We do not store and have no access to your credit card or payment information. Your credit card details are encrypted and securely stored by a payment gateway appointed by us, enabling us to automatically bill your credit card on a recurring basis.

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Access to your information

It is your responsibility to ensure that the information you provide to us is accurate and up-to-date. You may request access to the information we hold about you, by setting out your request in writing and sending it to us at support@pigeonbook.co.

Pigeonbook will process your request as soon as reasonably possible, provided we are not prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know of the reasons.

 

Enquiries or Complaint

If you wish to enquire or make a complain about how we have handled your information, please provide us with the full details of your complaint and any supporting evidence to support@pigeonbook.co.

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Amendment to the policy

Pigeonbook reserves the right to modify this Policy at any time, with any changes becoming effective immediately upon being posted on this Website. We will make every effort to inform you of significant changes via email or other communication methods. Your continued use of the Service will indicate your acceptance of the updated Policy.